Operations · Analytics · Data Engineering

Every challenge is an opportunity.

I build the bridge between strategy and execution: diagnosing operational problems with data, shipping lightweight internal tools, and leading performance systems that move real business metrics.

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8+Years leading ops
50K+Weekly workflows supported
$200K+Annual fraud savings
97%Record SLA performance

Positioning

Bridging strategy and execution.

Recruiters usually see operations, analytics, and engineering as separate lanes. My lane is the overlap: I find the operational failure point, model it, build the tool, communicate the change, and make the KPI move.

I am a results-driven operations and analytics leader with 8+ years across operations transformation, workforce performance, data engineering, and customer-focused process improvement. My work is rooted in one principle: the best operational strategy is only valuable when it becomes a repeatable system people can actually use.

At Skipcart / 7-Eleven, I own operating system configuration, performance quality programs, and analytics while building internal tools that turn messy operational data into fast decisions. At Foodja, I led multi-market operations, reduced costs, improved SLA performance, and helped scale processes during high-growth periods.

I work comfortably from executive summary to SQL logic to frontline communication. That combination lets me move quickly without losing the human side of operations.

Proof of work

Systems I have built to make operations better.

These are not just projects. They are practical operating systems: data pipelines, maps, communications, scoring models, and alerts designed to change behavior at scale.

01 · Performance intelligence

Bayesian-adjusted scoring pipeline

Architected a Databricks / Spark SQL pipeline that evaluates workforce quality with national and area-level tiers, cohort movement criteria, and normalized infraction rates.

Outcome: Gave operations a defensible way to promote, coach, demote, and manage workforce performance.
DatabricksSpark SQLNTILEBayesian
02 · Performance communication

Tier-based email and SMS engine

Engineered workforce performance communications using weekly HTML ranking emails and Twilio SMS, deployed across markets to encourage stronger execution follow-through.

Outcome: Created a competitive culture that pushed KPI improvement beyond fixed targets.
Apps ScriptTwilioHTML EmailAutomation
03 · Operational visibility

Geospatial operations and GPS tooling

Built internal map tools including a Leaflet.js operations map, GPS track viewer, scatterplot explorers, and drag-and-drop dashboards for fast root cause analysis.

Outcome: Reduced the distance between data discovery and operational action.
Leaflet.jsHTML/JSCSVRCA
04 · Early warning operations

Delay risk detection and intervention

Improved alerting systems for signals such as extended restaurant wait time, handoff abandonment, SLA drift, and downstream delay risk.

Outcome: Helped teams reassign work, intervene, or communicate before service risks became customer-facing failures.
Process DesignETAWorkflow RoutingAlerts
05 · Capacity planning

Predictive capacity and operating health

Developed supply planning approaches that account for demand volume, capacity availability, acceptance behavior, and operational demand by operating unit.

Outcome: Supported capacity planning, operating readiness, and better fulfillment decisions.
ForecastingExcelPower BITableau
06 · Accountability systems

Incentive and accountability system

Designed incentive and enforcement programs that reward strong execution behavior while escalating repeated punctuality, follow-through, and compliance gaps.

Outcome: Increased accountability while protecting service quality and customer expectations.
Performance OpsComplianceSOPsKPI

Measured results

The numbers recruiters should remember.

I try to leave every operation more measurable, more scalable, and more accountable than I found it.

Priority partner0%Cancellation rate reduced from roughly 50%
Performance quality96%+On-time performance reached through focused improvements
Foodja record97%Peak on-time performance within 15-minute window
Recruiting ops85%Reduction in recruiting cost
P&L efficiency35%Operational cost reduction while scaling revenue
Fraud detection$200K+Annual savings from fraud detection system

Experience

A career built around operational leverage.

The throughline is consistent: find the bottleneck, turn it into a system, and use data to scale the fix.

Skipcart / 7-Eleven
Jan 2025 — Present
Operations Support Lead | Analytics & Data Engineering · Irving, TX (Remote)
  • Own operating system configurations and market health monitoring across catering and on-demand service operations.
  • Delivered measurable lifts across three priority partners within 9 months and earned an Exceeds Expectations annual review.
  • Architected performance exception CRM, Databricks quality pipeline, ranking emails, Twilio SMS, and internal operational dashboards.
  • Present analyses, findings, and process recommendations to executive leadership and cross-functional partners.
Foodja
Mar 2020 — Dec 2024
Senior Manager of Operations | Manager of Market Operations · Dallas, TX
  • Promoted within 18 months and led end-to-end operations for a catering service platform across multiple markets.
  • Reduced recruitment cost by 85%, onboarding time by 70%, and operational costs by 35% while scaling market revenue.
  • Achieved a record 97% on-time performance rate through predictive analytics and operational efficiency improvements.
  • Built proactive client communications, SOPs, training materials, and workforce engagement programs.
Grubhub
Nov 2018 — Mar 2020
Market Operations Specialist · Chandler, AZ
  • Managed service operations for 35+ markets and supported completion of 50,000+ weekly workflows.
  • Pioneered anomaly and fraud detection that produced $200K+ in annual savings and earned company-wide recognition.
  • Designed proactive intervention protocols to reduce service disruptions and increase customer satisfaction.
Safelite AutoGlass
May 2016 — Jul 2018
Special Services Desk Representative · Chandler, AZ
  • Coordinated appointment scheduling and vendor partnerships for timely, high-quality customer service execution.
  • Streamlined operational workflows, improved appointment accuracy by 20%, and achieved a 95% customer satisfaction score.

Toolkit

Where operations meets build mode.

I am strongest in environments where the answer is not sitting in an off-the-shelf dashboard and someone needs to create the operating rhythm from scratch.

Data & Analytics

DatabricksSpark SQLTableauPower BIExcelPython scripting

Engineering & Tooling

HTML/JS dashboardsGoogle Apps ScriptLeaflet.jsTwilio SMSREST APIsKNIME / Alteryx

Operations

Operations TransformationKPI managementP&L optimizationWorkforce performanceWorkforce qualityLean Six Sigma

Leadership

Team leadershipCross-functional projectsAgile methodsSOP developmentRemote teamsExecutive comms

Credentials

Certifications and education.

Formal process improvement training paired with hands-on operational systems work.

Lean Six Sigma Green Belt

Arizona State University · #62107288

Oct 2022

Lean Six Sigma Yellow Belt

Arizona State University · #56325003

Sep 2021

OSHA General Industry Safety & Health

Occupational Safety and Health Administration · #36-701526104

Feb 2014

Beyond work

The person behind the systems.

Chicago-born, Texas-raised, shaped by competition, curiosity, and a habit of turning interests into projects.

Competition

Ryan High School water polo, state championship runs, and two Junior Olympics appearances. I learned early how much systems, preparation, and team trust matter.

Water polo · Team performance

Creative eye

Landscape photography, aerial/drone work, concerts, DJing, and travel keep me curious and help me see patterns outside of spreadsheets.

Photography · Music · Travel

Community

Frisco CERT Siren Warden and amateur emergency management volunteer. I care about preparedness, public safety, and practical tools that help people act.

CERT · Emergency management

Contact

Let's build what moves the business.

Open to operations strategy, business analytics, data systems, process improvement, and performance transformation roles where hands-on problem solving matters.

✉ alexanderjworden@gmail.com ☎ (940) 536-9800 ⌁ AlexanderWorden.com in LinkedIn
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